Can I Update My Address In My Order?Updated 2 months ago
Can I Update My Address?
ADDRESS CHANGES
Unfortunately, we're unable to amend your address once your order has been placed.
This is because our warehouse team works quickly to process orders as soon as they're placed, ensuring fast dispatch times.
Delivery Options Once Dispatched
Royal Mail customers:
Once dispatched, you can select 'update delivery options' in your tracking email to:
- Change your delivery address
- Request collection from a Post Office
- Arrange redelivery
DPD customers:
While DPD cannot change to a different address, you can use your tracking link to:
- Change the delivery date
- Leave in a safe place at your address
- Deliver to a neighbour
- Redirect to a DPD Pickup shop near you
You can make changes via the DPD app up to 30 minutes before delivery.
If You No Longer Want Your Order
You can simply refuse the parcel upon delivery and the courier will return it to us. Once tracking shows the order is being returned to sender, please contact our customer care team at [email protected] and we'll process your refund.
Unable to Refuse Delivery?
If you're unable to refuse the package, please don't open the box. You can return the order through our returns portal within 30 days, provided it's an eligible item.
Please see our full returns policy for more information.
Last updated: June 2025