Something Is Missing From My Order Or I Received The Wrong ItemUpdated 2 months ago
We're sorry to hear there's an issue with your order. We'll resolve this as quickly as possible.
WE'LL MAKE THIS RIGHT
Our team will investigate and resolve any missing or incorrect items promptly.
What to Do Next
Please contact our customer care team at [email protected] with:
- Your order number
- Photos of all items you received
- Photos of the packaging (including labels)
- Details of what's missing or incorrect
Why We Need Photos
Photos help us quickly identify what went wrong and speed up the resolution process. They also help us improve our packing procedures to prevent future issues.
What Happens Next
Once we receive your information:
- We'll investigate within 2 working days
- We'll send the missing/correct items at no extra cost
- No need to return incorrect items in most cases
Customer Care Hours
Our team is available via email at [email protected] - We aim to respond to all emails within 24 hours during business days.