What Do I Do If My Jewellery Is Lost Or Stolen?Updated 2 months ago
We're so sorry to hear your jewellery can no longer be found!
WARRANTY EXCLUSION
Unfortunately, our 1-year warranty does not cover lost or stolen items.
What You Can Do
We recommend the following steps:
- Contact your home, contents, or travel insurance company to make a claim
- Check if your credit card offers purchase protection
- For stolen items, file a police report for insurance purposes
We Can Help With Documentation
We're happy to provide any proof of purchase information you may need for your insurance claim, including:
- Original order confirmation
- Invoice with item descriptions and values
- Product photos and specifications
To request this information, please contact our customer care team at [email protected] or log into your online account to view your order history.
Replacing Your Lost Item
While we can't replace lost or stolen items under warranty, we'd be happy to help you repurchase your favourite piece. Contact us if you need help finding the exact item or a similar style.
Last updated: June 2025