Our complete returns policy including timeframes, requirements, and how to start your return.

<div style="max-width: 800px; margin: 0 auto; padding: 40px 20px; color: #1c1c1c; line-height: 1.6;"><div style="background: #ede8e3; padding: 20px; margin: 30px 0; border-left: 3px solid #6A6A6A;"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;"><strong style="font-weight: 600;">30-DAY RETURNS</strong><br>UK returns accepted within 30 days of delivery.</p></div><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="returns-cost">Returns Cost</h2><table style="width: 100%; border-collapse: collapse; margin-bottom: 40px; background: #ffffff; border: 1px solid #e0e0e0;"><thead><tr style="background: #f8f8f8;"><th style="padding: 15px; text-align: left; border-bottom: 1px solid #e0e0e0; font-size: 14px; font-weight: 600; color: #666;">Country or Region</th><th style="padding: 15px; text-align: left; border-bottom: 1px solid #e0e0e0; font-size: 14px; font-weight: 600; color: #666;">Returns</th></tr></thead><tbody><tr><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #1c1c1c;">United Kingdom</td><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #666;">&#xA3;3.95</td></tr><tr><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #1c1c1c;">Australia</td><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #666;">$30 AUD</td></tr><tr><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #1c1c1c;">Belgium</td><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #666;">&#x20AC;12</td></tr><tr><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #1c1c1c;">Canada</td><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #666;">$30 CAD</td></tr><tr><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #1c1c1c;">France</td><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #666;">&#x20AC;12</td></tr><tr><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #1c1c1c;">Germany</td><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #666;">&#x20AC;12</td></tr><tr><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #1c1c1c;">Ireland</td><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #666;">&#x20AC;12</td></tr><tr><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #1c1c1c;">Italy</td><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #666;">&#x20AC;12</td></tr><tr><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #1c1c1c;">Netherlands</td><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #666;">&#x20AC;12</td></tr><tr><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #1c1c1c;">Spain</td><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #666;">&#x20AC;12</td></tr><tr><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #1c1c1c;">United Arab Emirates</td><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #666;">85 AED</td></tr><tr><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #1c1c1c;">United States</td><td style="padding: 12px 15px; border-bottom: 1px solid #f0f0f0; font-size: 15px; color: #666;">$15 USD</td></tr></tbody></table><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="return-requirements">Return Requirements</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">Items <strong>must</strong> be:</p><ul><li style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">unworn with no signs of wear or damage;</li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">returned with all original packaging, tags, boxes and pouches;</li></ul><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="how-to-return">How to Return</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">Visit our returns portal at <a data-fr-linked="true" href="https://returnsportal.shop/rhokea" id="isPasted"><strong><u>https://returnsportal.shop/rhokea</u></strong></a> to start your return. Customer service will then share a prepaid return label.</p><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">We aim to process returns within 14 working days.</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="returns-address">Returns Address</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">C/O Rhokea Ltd<br>Dewar House<br>Central Rd<br>Harlow<br>CM20 2ST</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="non-returnable-items">Non-Returnable Items</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">Personalised products, gift cards and final sale items cannot be returned.</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="faulty-items">Faulty Items</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">If you receive a faulty item, please contact us at <a href="mailto:customercare@rhokea.com" style="color: #1c1c1c;"><u>customercare@rhokea.com</u></a> before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="exchanges">Exchanges</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">We offer exchanges through our returns portal at <a data-fr-linked="true" href="https://returnsportal.shop/rhokea">https://returnsportal.shop/rhokea</a>.</p><div style="text-align: center; margin: 40px 0;"><a href="https://returnsportal.shop/rhokea" style="display: inline-block; background: #F0EFE9; color: #1c1c1c !important; text-transform: uppercase; font-size: 16px; font-weight: 600; letter-spacing: -0.5px; padding: 15px 40px; text-decoration: none !important; border: 1px solid #6A6A6A;">START YOUR RETURN</a></div><p style="text-align: center; font-size: 12px; color: #6A6A6A; margin-top: 40px;">Last updated: Feb 2026</p></div>

Returns Policy

Information about our exchange process and how to get a different size, colour, or style.

<div style="max-width: 800px; margin: 0 auto; padding: 40px 20px; color: #1c1c1c; line-height: 1.6;"><div style="background: rgb(237, 232, 227); padding: 20px; margin: 30px 0px; border-left: 3px solid rgb(106, 106, 106);"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 0; text-align: left;"><strong style="font-weight: 600;">EXCHANGE POLICY</strong><br>We offer exchanges on all eligible items within 30 days of delivery.</p></div><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="how-to-exchange-an-item">How to Exchange an Item</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">If you&apos;d like a different size, colour, or style, simply start an exchange through our returns portal:</p><ul style="margin-top: 10px; margin-bottom: 25px;"><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Visit our returns portal and select your order</li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Choose the item you&apos;d like to exchange and select your new preference</li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Send back the original item in its original packaging, unworn and with all tags</li></ul><div style="text-align: center; margin: 40px 0;"><a href="https://returnsportal.shop/rhokea" style="display: inline-block; background: #F0EFE9; color: #1c1c1c !important; text-transform: uppercase; font-size: 16px; font-weight: 600; letter-spacing: -0.5px; padding: 15px 40px; text-decoration: none !important; border: 1px solid #6A6A6A;">START AN EXCHANGE</a></div></div>

Can I Exchange My Order?

Printerless return options using QR codes at Royal Mail locations - no printer needed.

<div style="max-width: 800px; margin: 0 auto; padding: 40px 20px; color: #1c1c1c; line-height: 1.6;"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">If you don&apos;t have a printer, don&apos;t worry - we offer printerless returns!</p><div style="background: rgb(237, 232, 227); padding: 20px; margin: 30px 0px; border-left: 3px solid rgb(106, 106, 106);"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 0; text-align: left;"><strong style="font-weight: 600;">PRINTERLESS RETURNS AVAILABLE</strong><br>Simply use a QR code at any Royal Mail drop-off location - no printer needed!</p></div><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="how-it-works">How It Works</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">When you request a return via our returns portal, you&apos;ll receive both options:</p><ul style="margin-top: 10px; margin-bottom: 25px;"><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">A printable return label (if you have access to a printer)</li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;"><strong>A QR code for printerless returns</strong> - perfect if you don&apos;t have a printer!</li></ul><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="using-the-qr-code-no-printer-needed">Using the QR Code (No Printer Needed)</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">Simply:</p><ul style="margin-top: 10px; margin-bottom: 25px;"><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Head to your nearest Royal Mail Post Office or drop-off location</li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Show the QR code from your email on your phone</li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Staff will scan it and print your return label on the spot!</li></ul><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">It&apos;s that easy - no printer needed at home!</p><div style="text-align: center; margin: 40px 0;"><a href="https://rhokea.aftership.com" style="display: inline-block; background: #F0EFE9; color: #1c1c1c !important; text-transform: uppercase; font-size: 16px; font-weight: 600; letter-spacing: -0.5px; padding: 15px 40px; text-decoration: none !important; border: 1px solid #6A6A6A;">START YOUR RETURN</a></div><p style="text-align: center; font-size: 12px; color: #6A6A6A; margin-top: 40px;">Last updated: June 2025</p></div>

Returns

Returns Policy

Can I Exchange My Order?

How Do I Return My Order If I Don't Have A Printer