Rhokea

<div style="max-width: 800px; margin: 0 auto; padding: 40px 20px; color: #1c1c1c; line-height: 1.6;"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">We are sorry to hear that your order is being returned to us!</p><div style="background: rgb(237, 232, 227); padding: 20px; margin: 30px 0px; border-left: 3px solid rgb(106, 106, 106);"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 0; text-align: left;"><strong style="font-weight: 600;">WHAT TO DO NEXT</strong><br>Please reach out to our customer care team with your order details so we can help you ASAP!&#xA0;</p></div><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="how-we-can-help">How We Can Help</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">If your order is being returned back to us, please reach out to our customer care team at <a href="mailto:customercare@rhokea.com" style="color: #1c1c1c;"><u><strong>customercare@rhokea.com</strong></u></a> with:</p><ul style="margin-top: 10px; margin-bottom: 25px;"><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Your <strong>full shipping address</strong></li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Your <strong>order number</strong></li></ul><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">This allows us to send you a replacement ASAP!</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="important-note">Important Note</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">Please note: We can only process refunds or replacements once tracking confirms your order has been returned to us from the collection facility.</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="prefer-a-refund-or-credit-note">Prefer a Refund or Credit Note?</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">If you would prefer a refund or credit note for your order, please still reach out to us so our team can process this for you!</p><div style="text-align: center; margin: 40px 0;"><a href="mailto:customercare@rhokea.com" style="display: inline-block; background: #F0EFE9; color: #1c1c1c !important; text-transform: uppercase; font-size: 16px; font-weight: 600; letter-spacing: -0.5px; padding: 15px 40px; text-decoration: none !important; border: 1px solid #6A6A6A;">CONTACT CUSTOMER CARE</a></div><p style="text-align: center; font-size: 12px; color: #6A6A6A; margin-top: 40px;">Last updated: June 2025</p></div>

Find out what to do if your order is being returned to us and how we can help send a replacement.

My order has been sent back to you

Delivery

Delivery Policy

How Do I Track My Order?

Does my order need to be signed for?

My Order Hasn't Arrived Yet

Do I Need to Pay Customs and Duties Charges?

Returns Policy

Can I Exchange My Order?

How Do I Return My Order If I Don't Have A Printer

Returns

My Item Is Faulty, What Should I Do

What Do I Do If My Jewellery Is Lost Or Stolen?

Warranty

How Do you Package Items?

Can I Edit My Order After It Has Been Placed?

Can I Update My Address In My Order?

Something Is Missing From My Order Or I Received The Wrong Item

Ordering

Privacy Policy

Terms Of Service

How We Can Help

Important Note

Prefer a Refund or Credit Note?

My order has been sent back to youUpdated 2 months ago

How We Can Help

Important Note

Prefer a Refund or Credit Note?