View our delivery options, costs, and timeframes. Free standard delivery on orders over £75.

<div style="max-width: 800px; margin: 0 auto; padding: 40px 20px; color: #1c1c1c; line-height: 1.6;"><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="uk-delivery">UK Delivery</h2><table style="width: 100%; border-collapse: collapse; margin-bottom: 30px;"><tbody><tr style="background-color: #f5f5f5;"><td style="width: 40%; padding: 15px; border: 1px solid #e0e0e0; font-weight: 600;">Delivery Option</td><td style="width: 30%; padding: 15px; border: 1px solid #e0e0e0; font-weight: 600;">Timeframe</td><td style="width: 30%; padding: 15px; border: 1px solid #e0e0e0; font-weight: 600;">Price</td></tr><tr><td style="width: 40%; padding: 15px; border: 1px solid #e0e0e0;"><strong>Standard Delivery</strong></td><td style="width: 30%; padding: 15px; border: 1px solid #e0e0e0;">2-3 Working Days</td><td style="width: 30%; padding: 15px; border: 1px solid #e0e0e0;">&#xA3;3.95<br><span style="color: #0066cc; font-weight: 600;">FREE over &#xA3;70</span></td></tr><tr><td style="width: 40%; padding: 15px; border: 1px solid #e0e0e0;"><strong>Express Delivery</strong><br><span style="font-size: 14px;">(Inc Saturday Delivery)</span></td><td style="width: 30%; padding: 15px; border: 1px solid #e0e0e0;">1-2 Working Days<br><span style="font-size: 14px;">If Ordered by 1pm Mon-Fri</span></td><td style="width: 30%; padding: 15px; border: 1px solid #e0e0e0;">&#xA3;5.95<br><span style="color: #0066cc; font-weight: 600;" id="isPasted">FREE over &#xA3;150</span><br></td></tr></tbody></table><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="international-delivery">International Delivery</h2><table style="width: 100%; border-collapse: collapse; margin-bottom: 30px;"><tbody><tr style="background-color: #f5f5f5;"><td style="width: 34%; padding: 15px; border: 1px solid #e0e0e0; font-weight: 600;">Country</td><td style="width: 33%; padding: 15px; border: 1px solid #e0e0e0; font-weight: 600;">Standard Delivery</td><td style="width: 33%; padding: 15px; border: 1px solid #e0e0e0; font-weight: 600;">Express Delivery</td></tr><tr><td style="padding: 15px; border: 1px solid #e0e0e0;"><strong>Australia</strong></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">6-7 Working Days</span><br>$20 AUD<br><span style="color: #0066cc; font-weight: 600;">FREE over $250 AUD</span></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">3-4 Working Days</span><br>$35 AUD</td></tr><tr><td style="padding: 15px; border: 1px solid #e0e0e0;"><strong>Belgium</strong></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">4-5 Working Days</span><br>&#x20AC;6.95<br><span style="color: #0066cc; font-weight: 600;">FREE over &#x20AC;120</span></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">1-2 Working Days</span><br>&#x20AC;11.95</td></tr><tr><td style="padding: 15px; border: 1px solid #e0e0e0;"><strong>Canada</strong></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">5-6 Working Days</span><br>$15 CAD<br><span style="color: #0066cc; font-weight: 600;">FREE over $250 CAD</span></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">1-2 Working Days</span><br>$20 CAD</td></tr><tr><td style="padding: 15px; border: 1px solid #e0e0e0;"><strong>France</strong></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">4-5 Working Days</span><br>&#x20AC;6.95<br><span style="color: #0066cc; font-weight: 600;">FREE over &#x20AC;120</span></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">1-2 Working Days</span><br>&#x20AC;11.95</td></tr><tr><td style="padding: 15px; border: 1px solid #e0e0e0;"><strong>Germany</strong></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">4-5 Working Days</span><br>&#x20AC;6.95<br><span style="color: #0066cc; font-weight: 600;">FREE over &#x20AC;120</span></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">1-2 Working Days</span><br>&#x20AC;11.95</td></tr><tr><td style="padding: 15px; border: 1px solid #e0e0e0;"><strong>Ireland</strong></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">4-5 Working Days</span><br>&#x20AC;6.95<br><span style="color: #0066cc; font-weight: 600;">FREE over &#x20AC;120</span></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">1-2 Working Days</span><br>&#x20AC;11.95</td></tr><tr><td style="padding: 15px; border: 1px solid #e0e0e0;"><strong>Italy</strong></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">4-5 Working Days</span><br>&#x20AC;6.95<br><span style="color: #0066cc; font-weight: 600;">FREE over &#x20AC;120</span></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">1-2 Working Days</span><br>&#x20AC;11.95</td></tr><tr><td style="padding: 15px; border: 1px solid #e0e0e0;"><strong>Netherlands</strong></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">4-5 Working Days</span><br>&#x20AC;6.95<br><span style="color: #0066cc; font-weight: 600;">FREE over &#x20AC;120</span></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">1-2 Working Days</span><br>&#x20AC;11.95</td></tr><tr><td style="padding: 15px; border: 1px solid #e0e0e0;"><strong>Spain</strong></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">4-5 Working Days</span><br>&#x20AC;6.95<br><span style="color: #0066cc; font-weight: 600;">FREE over &#x20AC;120</span></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">1-2 Working Days</span><br>&#x20AC;11.95</td></tr><tr><td style="padding: 15px; border: 1px solid #e0e0e0;"><strong>United Arab Emirates</strong></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">5-7 Working Days</span><br>40 AED<br><span style="color: #0066cc; font-weight: 600;">FREE over 500 AED</span></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">2-3 Working Days</span><br>70 AED</td></tr><tr><td style="padding: 15px; border: 1px solid #e0e0e0;"><strong>United States</strong></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">4-5 Working Days</span><br>$7.95 USD<br><span style="color: #0066cc; font-weight: 600;">FREE over $150 USD</span></td><td style="padding: 15px; border: 1px solid #e0e0e0;"><span style="font-size: 14px;">1-2 Working Days</span><br>$14.95 USD</td></tr></tbody></table><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="processing-time">Processing Time</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">All orders are dispatched within 1 working day. Orders placed after 1pm or on weekends will be processed the next working day.</p><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">We do not process online orders on weekends or UK public holidays.</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="po-boxes">PO Boxes</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">Please note that we are <strong style="font-weight: 600;">currently unable to deliver to PO Box numbers.</strong> This is to ensure the safe delivery of your Rhokea order.</p><div style="background: rgb(237, 232, 227); padding: 20px; margin: 30px 0px; border-left: 3px solid rgb(106, 106, 106);"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 0; text-align: left;"><strong style="font-weight: 600;">FREE RETURNS</strong><br>We offer free UK Returns. Our full return policy can be seen <a href="https://rhokea.gorgias.help/en-GB/uk-returns-1819778" style="color: #1c1c1c;"><u>here</u></a>.</p></div><p style="text-align: center; font-size: 12px; color: #6A6A6A; margin-top: 40px;">Last updated: June 2025</p></div>

Delivery Policy

Find out what to do if your order is being returned to us and how we can help send a replacement.

<div style="max-width: 800px; margin: 0 auto; padding: 40px 20px; color: #1c1c1c; line-height: 1.6;"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">We are sorry to hear that your order is being returned to us!</p><div style="background: rgb(237, 232, 227); padding: 20px; margin: 30px 0px; border-left: 3px solid rgb(106, 106, 106);"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 0; text-align: left;"><strong style="font-weight: 600;">WHAT TO DO NEXT</strong><br>Please reach out to our customer care team with your order details so we can help you ASAP!&#xA0;</p></div><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="how-we-can-help">How We Can Help</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">If your order is being returned back to us, please reach out to our customer care team at <a href="mailto:customercare@rhokea.com" style="color: #1c1c1c;"><u><strong>customercare@rhokea.com</strong></u></a> with:</p><ul style="margin-top: 10px; margin-bottom: 25px;"><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Your <strong>full shipping address</strong></li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Your <strong>order number</strong></li></ul><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">This allows us to send you a replacement ASAP!</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="important-note">Important Note</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">Please note: We can only process refunds or replacements once tracking confirms your order has been returned to us from the collection facility.</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="prefer-a-refund-or-credit-note">Prefer a Refund or Credit Note?</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">If you would prefer a refund or credit note for your order, please still reach out to us so our team can process this for you!</p><div style="text-align: center; margin: 40px 0;"><a href="mailto:customercare@rhokea.com" style="display: inline-block; background: #F0EFE9; color: #1c1c1c !important; text-transform: uppercase; font-size: 16px; font-weight: 600; letter-spacing: -0.5px; padding: 15px 40px; text-decoration: none !important; border: 1px solid #6A6A6A;">CONTACT CUSTOMER CARE</a></div><p style="text-align: center; font-size: 12px; color: #6A6A6A; margin-top: 40px;">Last updated: June 2025</p></div>

My order has been sent back to you

Learn how to track your order through My Account or using the tracking link in your dispatch email.

<div style="max-width: 800px; margin: 0 auto; padding: 40px 20px; color: #1c1c1c; line-height: 1.6;"><div style="background: rgb(237, 232, 227); padding: 20px; margin: 30px 0px; border-left: 3px solid rgb(106, 106, 106);"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 0; text-align: left;"><strong style="font-weight: 600;">TRACKING YOUR ORDER</strong><br>Track your order anytime from dispatch to delivery!</p></div><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="two-easy-ways-to-track">Two Easy Ways to Track</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">You can track your order by:</p><ul style="margin-top: 10px; margin-bottom: 25px;"><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Logging into <a href="https://rhokea.com/account/login" style="color: #1c1c1c;"><u><strong>&apos;My Account&apos;</strong></u></a></li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Clicking on the tracking details in your order dispatch email</li></ul><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="when-is-tracking-available">When Is Tracking Available?</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">Tracking details are available from the moment your order is dispatched from us to when it is delivered to you.</p><div style="text-align: center; margin: 40px 0;"><a href="https://rhokea.com/account/login" style="display: inline-block; background: #F0EFE9; color: #1c1c1c !important; text-transform: uppercase; font-size: 16px; font-weight: 600; letter-spacing: -0.5px; padding: 15px 40px; text-decoration: none !important; border: 1px solid #6A6A6A;">LOG INTO MY ACCOUNT</a></div><p style="text-align: center; font-size: 12px; color: #6A6A6A; margin-top: 40px;">Last updated: June 2025</p></div>

How Do I Track My Order?

Understand delivery requirements and what happens if you're not home to receive your parcel.

<div style="max-width: 800px; margin: 0 auto; padding: 40px 20px; color: #1c1c1c; line-height: 1.6;"><div style="background: rgb(237, 232, 227); padding: 20px; margin: 30px 0px; border-left: 3px solid rgb(106, 106, 106);"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 0; text-align: left;"><strong style="font-weight: 600;">NO SIGNATURE REQUIRED</strong><br>Your order will not require a signature upon delivery.</p></div><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">Each courier has their own process to follow if you are not in to receive the parcel:</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="royal-mail">Royal Mail</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">Your parcel will be posted through your letterbox or left in a designated safe place.</p><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">If your parcel cannot be delivered, it will be taken to the local Service Centre, and a calling card will be left for you to collect or rearrange delivery.</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="dpd">DPD</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">If you are able to receive the parcel, DPD are required to take a photo as Proof of Delivery.</p><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">If they are not able to deliver, they will attempt a 2nd delivery on the next working day or deliver your parcel to your nearest Parcel shop for collection.</p><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;"><strong>Tip:</strong> If you have the DPD app, you can make changes to your delivery until the very last minute!</p></div>

Does my order need to be signed for?

Steps to take if your order is delayed, including when to contact us for assistance.

<div style="max-width: 800px; margin: 0 auto; padding: 40px 20px; color: #1c1c1c; line-height: 1.6;"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">Sorry to hear your order has not arrived yet.</p><div style="background: rgb(237, 232, 227); padding: 20px; margin: 30px 0px; border-left: 3px solid rgb(106, 106, 106);"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 0; text-align: left;"><strong style="font-weight: 600;">FIRST, CHECK YOUR TRACKING</strong><br>When your order is dispatched, you&apos;ll receive a shipping confirmation email with tracking information.</p></div><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="need-help">Need Help?</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">If you have not received your shipping confirmation email or your tracking link is not providing any updates, please reach out to our customer care team at <a href="mailto:customercare@rhokea.com" style="color: #1c1c1c;"><u><strong>customercare@rhokea.com</strong></u></a> who can help you further.</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="important-timeframe">Important Timeframe</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">Please notify our team by email if you are experiencing significant delays or have not received your parcel <strong>within 14 working days</strong> of the last tracking update.</p><div style="text-align: center; margin: 40px 0;"><a href="mailto:customercare@rhokea.com" style="display: inline-block; background: #F0EFE9; color: #1c1c1c !important; text-transform: uppercase; font-size: 16px; font-weight: 600; letter-spacing: -0.5px; padding: 15px 40px; text-decoration: none !important; border: 1px solid #6A6A6A;">CONTACT CUSTOMER CARE</a></div></div>

My Order Hasn't Arrived Yet

International customers - learn about our duty-paid service with no surprise charges at delivery.

<div style="max-width: 800px; margin: 0 auto; padding: 40px 20px; color: #1c1c1c; line-height: 1.6;"><div style="background: rgb(237, 232, 227); padding: 20px; margin: 30px 0px; border-left: 3px solid rgb(106, 106, 106);"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 0; text-align: left;"><strong style="font-weight: 600;">NO SURPRISE CHARGES</strong><br>All international orders include duties and taxes, so there are no unexpected charges!</p></div><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="how-it-works">How It Works</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">We use a Delivered Duty Paid (DDP) service, which means:</p><ul style="margin-top: 10px; margin-bottom: 25px;"><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">All import duties and taxes are calculated at checkout</li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">You pay these charges upfront with your order</li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">We handle all customs payments on your behalf</li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Your parcel arrives without any additional fees</li></ul><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="important-customs-information-requests">Important: Customs Information Requests</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;"><strong>Please note:</strong> You may be required to provide additional information for customs clearance.</p><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">Keep an eye on your emails for any requests from customs authorities This might include:</p><ul style="margin-top: 10px; margin-bottom: 25px;"><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Personal identification numbers</li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Tax ID verification</li><li style="font-size: 16px; line-height: 1.8; margin-bottom: 10px; text-align: left;">Confirmation of delivery address</li></ul><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">Responding promptly to these requests ensures your order clears customs quickly.</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="questions">Questions?</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">If you have any questions about duties and taxes for your country, please contact us before placing your order and we&apos;ll be happy to help!</p><div style="text-align: center; margin: 40px 0;"><a href="mailto:customercare@rhokea.com" style="display: inline-block; background: #F0EFE9; color: #1c1c1c !important; text-transform: uppercase; font-size: 16px; font-weight: 600; letter-spacing: -0.5px; padding: 15px 40px; text-decoration: none !important; border: 1px solid #6A6A6A;">CONTACT CUSTOMER CARE</a></div></div>

Delivery

Delivery Policy

My order has been sent back to you

How Do I Track My Order?

Does my order need to be signed for?

My Order Hasn't Arrived Yet

Do I Need to Pay Customs and Duties Charges?