Rhokea

<div style="max-width: 800px; margin: 0 auto; padding: 40px 20px; color: #1c1c1c; line-height: 1.6;"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">Sorry to hear your order has not arrived yet.</p><div style="background: rgb(237, 232, 227); padding: 20px; margin: 30px 0px; border-left: 3px solid rgb(106, 106, 106);"><p style="font-size: 16px; line-height: 1.8; margin-bottom: 0; text-align: left;"><strong style="font-weight: 600;">FIRST, CHECK YOUR TRACKING</strong><br>When your order is dispatched, you&apos;ll receive a shipping confirmation email with tracking information.</p></div><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="need-help">Need Help?</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 15px; text-align: left;">If you have not received your shipping confirmation email or your tracking link is not providing any updates, please reach out to our customer care team at <a href="mailto:customercare@rhokea.com" style="color: #1c1c1c;"><u><strong>customercare@rhokea.com</strong></u></a> who can help you further.</p><h2 style="font-size: 18px; font-weight: 600; text-transform: none; letter-spacing: -0.5px; margin-top: 40px; margin-bottom: 20px; color: #1c1c1c; text-align: left;" id="important-timeframe">Important Timeframe</h2><p style="font-size: 16px; line-height: 1.8; margin-bottom: 25px; text-align: left;">Please notify our team by email if you are experiencing significant delays or have not received your parcel <strong>within 14 working days</strong> of the last tracking update.</p><div style="text-align: center; margin: 40px 0;"><a href="mailto:customercare@rhokea.com" style="display: inline-block; background: #F0EFE9; color: #1c1c1c !important; text-transform: uppercase; font-size: 16px; font-weight: 600; letter-spacing: -0.5px; padding: 15px 40px; text-decoration: none !important; border: 1px solid #6A6A6A;">CONTACT CUSTOMER CARE</a></div></div>

Steps to take if your order is delayed, including when to contact us for assistance.

My Order Hasn't Arrived Yet

Delivery

Delivery Policy

My order has been sent back to you

How Do I Track My Order?

Does my order need to be signed for?

Do I Need to Pay Customs and Duties Charges?

Returns Policy

Can I Exchange My Order?

How Do I Return My Order If I Don't Have A Printer

Returns

My Item Is Faulty, What Should I Do

What Do I Do If My Jewellery Is Lost Or Stolen?

Warranty

How Do you Package Items?

Can I Edit My Order After It Has Been Placed?

Can I Update My Address In My Order?

Something Is Missing From My Order Or I Received The Wrong Item

Ordering

Privacy Policy

Terms Of Service

Need Help?

Important Timeframe

My Order Hasn't Arrived YetUpdated 3 months ago

Need Help?

Important Timeframe